DRS- Your Rights

The DRS "Can We Talk" booklet contains important information about your rights once you have applied for vocational rehabilitation or independent living services.

The “Can We Talk” booklet is available both in English and Spanish languages in PDF format:

The following are text-only versions of the booklet and are available in English and Spanish versions:



Request for Due Process Hearing and/or Mediation


Solicitud de una audiencia del debido proceso legal o mediación

Client Assistance Program

The Client Assistance Program (CAP) is a federally funded program that provides information, assistance, and advocacy for people with disabilities who are seeking or receiving services from programs funded under the Rehabilitation Act. Those programs include services from the Division for Rehabilitation Services, the Division for Blind Services vocational rehabilitation program, and independent living programs.

The CAP program is implemented by Disability Rights Texas (DRTx), a legal services organization whose mission is to protect the human, service, and legal rights of persons with disabilities in Texas. CAP advocates are not employees of DARS, DRS, or DBS. There are no fees for CAP services, which are provided by advocates and attorneys when necessary. Services are confidential.

CAP can help people obtain answers to questions and resolve issues with vocational rehabilitation or independent living services, independent living centers (federally funded), and community rehabilitation programs.

CAP services include:

  • Assisting individuals with problems they experienced in seeking or receiving services;
  • Clarifying agency policies, procedures, and the Rehab Act regulations as they apply to you;
  • Resolving issues at the lowest level possible through advocacy, dispute resolution, and negotiation;
  • Protecting legal rights as a client or applicant and advocating on behalf of the client;
  • Assisting or representing individuals in their appeals of decisions regarding services and, if necessary, representing them in court;
  • Providing assistance with self-advocacy;
  • Working with DRS and DBS to resolve systemic issues; and
  • Providing community outreach and education about the Rehabilitation Act.

There are many ways CAP can help solve problems. Here are a few examples.

  • Discuss strategies to solve problems on your own
  • Call the counselor or supervisor on the client's behalf
  • Review the case record
  • Explain policies and provide copies
  • Research laws, regulations, and policies regarding the issue
  • Set up meetings to discuss concerns
  • Help request an appeal
  • Help move concerns through the chain of command

How to Contact CAP/DRTx

Statewide Intake Line for New Callers

Toll-Free Line for Current Clients

Statewide Videophone

Disability Rights Texas
2222 West Braker Lane
Austin, Texas 78758
(512) 454-4816

Disability Rights Texas

East Texas Regional Office
Disability Rights Texas
1500 McGowen, Suite 100
Houston, Texas 77004
(713) 974-7691 (Voice/TDD)
Intake:1-800-880-0821 (Voice/TDD)
Fax: (713) 974-7695

El Paso Regional Office
Disability Rights Texas
300 E. Main, Suite 205
El Paso, Texas 79901
(915) 542-0585 (Voice/TDD)
Intake: 1-800-948-1824 (Voice/TDD)
Fax: (915) 542-2676

North Texas Regional Office
Disability Rights Texas
1420 W. Mockingbird Lane, Suite 450
Dallas, Texas 75247-4932
(214) 630-0916 (Voice/TDD)
Intake: 1-800-880-2884 (Voice/TDD)
Fax: (214) 630-3472

South Texas Regional Office
Disability Rights Texas
6800 Park Ten Blvd., Suite 208-N
San Antonio, Texas 78213
(210) 737-0499 (Voice/TDD)
Intake: 1-800-880-8401
Fax: (210) 737-2403

West Texas Regional Office
Disability Rights Texas
1001 Main Street, Suite 300
Lubbock, Texas 79401-3200
(806) 765-7794 (Voice/TDD)
Intake:1-800-880-4456 (Voice/TDD)
Fax: (806) 765-0496

HHSC Civil Rights Office

The Texas health and human services system and its agencies are committed to providing services to our applicants and clients in a fair and nondiscriminatory manner. This obligation to comply with federal and state laws and regulations extends to service contractors, as well as any other agency, institution, or organization participating in a health and human services program by contract or other arrangements.

The Health and Human Services Commission's Civil Rights Office has the responsibility to investigate claims of discrimination; to conduct new, periodic, and special compliance reviews of offices, programs, and contractors; to provide training and guidance; and to take other appropriate steps to ensure that programs and services do not discriminate.

For more information, visit the Civil Rights Office website.